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Shipping policy

Due to the perishable nature of our products, we only ship Monday through Wednesday using FedEx 2-Day. This helps ensure orders make it to customers as quickly as possible and arrive frozen. We also offer FREE SHIPPING for orders of $400 or more, which is applied to the cart automatically. 

An email confirmation will be sent to provide tracking so you can follow your delivery status. We will only allow a package to be in transit for up to 2 consecutive business days as it is a frozen, perishable product.

If you are interested in our bulk offerings including QUARTER, HALF, or WHOLE SHARES, please send us an email to hello@firegrasswagyu.com to arrange delivery or shipping.

ADDITIONAL SHIPPING RATES

Quarter Beef

  • Under 100 miles — $50 flat rate shipping, including cooling materials (insulation and dry ice)
  • 100 miles to 300 miles — $100 flat rate shipping, including cooling materials (insulation and dry ice)
  • 300 miles to 500 miles — $200 flat rate shipping, including cooling materials (insulation and dry ice)
  • Over 500 miles, FedEx rates will be applied

Half Beef

  • Under 100 miles — free shipping, including cooling materials (insulation and dry ice)
  • 100 miles to 300 miles — $100 flat rate shipping, including cooling materials (insulation and dry ice)
  • 300 miles to 500 miles — $200 flat rate shipping, including cooling materials (insulation and dry ice)
  • Over 500 miles, FedEx rates will be applied

Whole Beef

  • Under 100 miles — free shipping, including cooling materials (insulation and dry ice)
  • 100 miles to 300 miles — $100 flat rate shipping, including cooling materials (insulation and dry ice)
  • 300 miles to 500 miles — $200 flat rate shipping, including cooling materials (insulation and dry ice)
  • Over 500 miles, FedEx rates will be applied

OUT OF STOCK ITEMS

The natural way in which we allow our animals to live, and weather take part in the way we harvest, this affects what items are available from time to time. If you find an item that is out of stock, please click 'Notify Me When Available.' When we add more inventory to this particular item, you will receive an email reminder that this item is now available.

SHIPPING TO P.O. BOXES

Shipping to P.O. Boxes is not available. Please verify your correct shipping address. Any special instructions can be added to the comment section upon checkout. Once your order ships, we have no control over what occurs to your order during transit with FedEx. Therefore, making sure your shipping address and delivery details are correct is highly important.

PERISHABLE PRODUCTS AND KEEPING THEM FRESH

Each order will be shipped in an insulated box, packed with dry ice. This ensures your order arrives fresh, cold, and safe. Our items are shipped frozen, ensuring they arrive to you at a safe temperature. It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest transferring the contents of your order to a refrigerator or freezer immediately upon receipt and at a minimum on the day of delivery. Though we take great measures to ensure it is not, if any of your orders are warm to the touch, we suggest discarding that portion and giving us a call. We take food safety and shipping our products very seriously. We take as many measures as possible to ensure your order arrives in a safe condition.

**To dispose of dry ice: Place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away. Never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.